FAQ

Ordering & delivery

How long will my order take?
Orders are packed within 1–2 business days. Delivery typically takes 7–12 business days depending on where you are. You'll get tracking by email the moment it ships.

Do you ship internationally?
Yes. Shipping is calculated at checkout, and any applicable duties are shown before you pay — no surprise charges when it arrives.

How much is shipping?
It's calculated at checkout based on your address. You'll see the exact cost before you pay, with no handling fees added at the last step.

My tracking hasn't updated. Should I worry?
Tracking often sits quiet for a few days in transit, particularly on international legs. If there's no movement for more than 7 days, contact us and we'll chase it.

Fit & installation

Will it fit my shower?
Our shower heads use the standard ½ inch (G1/2) thread found on virtually all fixtures in the US, UK, EU and Australia. If your current shower head unscrews by hand, ours will screw on.

Do I need a plumber?
For screw-on heads and handhelds, no — installation takes about two minutes by hand, with no tools or fittings to buy. For our wall-mounted shower columns, a plumber is recommended: they mount on the finished wall and connect to the hot and cold outlets already there, so no wall is opened, but the connections need doing properly.

I'm renting. Is that a problem?
Not for our screw-on products. Nothing is drilled or permanently altered, and swapping your original fixture back takes about 30 seconds. Keep the old one in a drawer.

My water pressure is low. Will it still work?
Usually it improves things — the micro-nozzles accelerate the flow, so the spray hits harder even when supply pressure is weak.

Returns

What if I don't like it?
You have 30 days from delivery to send it back. Contact us and we'll arrange the return and refund you in full.

Can I return something I've used?
Yes. You can't judge a shower head without installing it, so used returns are fine within the 30 days — we only ask that it comes back with its parts and packaging.

How long do refunds take?
We process refunds within 2 business days of the return arriving. Your bank then takes a further 3–10 days to post it, which is out of our hands.

Something arrived damaged.
Send us a photo and we'll replace it. You won't be asked to return a broken item first.

Products & care

How do I clean it?
Wipe with a soft cloth. For mineral buildup on the nozzles, rub them with your thumb under running water — the silicone tips are designed to release deposits. Avoid abrasives and bleach-based cleaners on any finish.

Does the filter need replacing?
Yes. The Ellery shower head uses a replaceable multi-stage cartridge that catches sediment and takes the edge off chlorine. Swap it every two to three months, sooner if your water is hard. It twists out by hand — nothing is glued or proprietary.

Payment & account

What payment methods do you take?
All major cards, plus the express wallets shown at checkout. Payment is processed securely by Shopify — we never see or store your card details.

Do I need an account to order?
No. Guest checkout is fine.

Still stuck?

Contact us. We answer every message, usually within one business day.