Shipping & Delivery

Processing

Orders are picked and packed within 1–2 business days. Orders placed on weekends or public holidays begin processing the next business day.

You'll receive a confirmation email straight away, and a second email with tracking as soon as the parcel is scanned by the carrier.

Delivery times

Destination	Estimated delivery
United States	7–12 business days
United Kingdom	7–12 business days
Canada & Australia	9–15 business days
Rest of world	10–20 business days

These are estimates, not guarantees. Customs, weather and carrier backlogs can add time, and we'd rather give you an honest range than a flattering one.

Shipping cost

Free on orders over $75. Below that, the exact cost is calculated at checkout based on your address — no handling fees added at the last step.

International orders & duties

We ship worldwide. Any import duties or taxes that apply to your country are calculated and shown before you pay, so nothing is demanded of you on delivery.

Tracking

Every order ships with tracking. Be aware that tracking can sit still for several days mid-transit, especially on international routes — this is normal and doesn't mean the parcel is lost.

If there's been no movement for more than 7 days, contact us and we'll open an enquiry with the carrier.

Wrong address

If you've made a mistake on your address, contact us immediately. We can usually correct it before the order is picked, but once it's with the carrier we can't redirect it.

Lost or damaged parcels

If your order arrives damaged, send us a photo and we'll replace it — you won't be asked to send the damaged item back first.

If a parcel is confirmed lost in transit, we'll replace it or refund you in full, whichever you prefer.

Questions about a specific order? Contact us with your order number and we'll look it up.